Must we change switchboards to use the agent?

You keep the switchboard you already have. We assign a Swedish phone number that you add to your current environment.

Can the agent carry out tasks in our own software?

Once the agent is connected to your system, it can fetch information. It carries out actions during the call based on the rules you set up.

What happens to calls the agent cannot resolve?

The agent transfers the call to your staff by your rules, or when the caller asks for a person. The colleague gets a summary of the case to avoid repetitions.

What happens to the collected information?

All storage takes place on servers within the EU. The details are encrypted at rest and in transit. You decide whether conversations are saved.

Who builds the voice agent and sets up the rules?

You send your material to us. We build the service from that foundation. You choose the voice and the guidelines.

AI phone agent for large companies in your switchboard

An AI phone agent for large companies receives calls and resolves cases based on your rules. This is Real Talk, the Nordic AI phone agent.

Book a demo

9:41

00:00

Apotek

AI-telefonist

Hej! Hur kan jag hjälpa dig?

You direct the volume

You decide what share of the telephony the agent manages. You set the amount based on how busy your staff are.

As a menu option

You keep your current switchboard. There you add the agent as an alternative.

Overflow for occupied teams

You can use the agent as overflow for the calls your staff cannot answer. The caller gets an answer instead of waiting in a queue.

Answers after closing

The agent is available around the clock. It gathers the information so the case is ready when you open.

As the complete primary switchboard

The agent receives all calls to your main number. The caller states their matter in their own words.

Read about the main switchboard

Linking business software

Once the agent is connected to your system, it can fetch information and carry out actions. You order API access from the vendor. We send the specification, guide you through the process and build the integration. Without an integration, each case is handed over in a structured email.

Read about integrations

AI phone agent

Booking systemBooked appointment
Property systemFault report
Ticketing systemNew case
CRMCall note
Workshop systemWorkshop booking

Passing matters to staff

If the caller asks for a person, the call is transferred. The colleague gets a summary and the collected details.

Read about human contact

Real Talk

Call in progress2:24You're following the call

Summary

Wrong amount on the latest invoice. Identity confirmed, invoice found.

Caller

I've received an invoice with the wrong amount.

Agent

I can see the invoice. The amount is 240 kronor too high.

Caller

Can someone help me correct it?

Agent

Yes, I'm bringing in a colleague who already has the case in front of them.

Take over the callYou've taken over

The main switchboard at Atrium Ljungberg

Real Talk's AI phone agent handles transfers, fault reports and finance matters.

Read the customer story

Customer service calls at Skruvat.se

Skruvat uses the agent for customer service calls and automation.

Read the customer story

Book demo Contact sales

AI agent at SBC and Nabo

SBC and Nabo manage housing cooperatives and are part of the Odevo group. The AI phone agent answers in their customer and resident service, taking calls from residents and boards, and transfers them to the right function, for example fault reports.

Server location and privacy

All storage and processing take place in data centres within the EU. The content is encrypted. You decide whether conversations are recorded.

Read about data security

Industry standards and backing

Real Talk is BankID certified and elected to Kontakta. We have been granted EU funding. The Swedish state is a part-owner through Almi.

About us

Begin with existing documents

You send your material as it is. We read it in and build a demo agent that staff can test call. You can start with a limited scope and widen it over time.

Read about getting started

Your material

ProceduresPrice listFAQ

Demo agentInternalLive

Test calls from your staff

Customer serviceWaitingIn progressDone
FinanceWaitingIn progressDone
ManagementWaitingIn progressDone

Go live

Questions and answers

Well hello, try Real Talk now.

Book demo