AI phone agent for fault reports around the clock

An AI phone agent for fault reports takes calls around the clock, gathers details and hands the case over to your staff. Real Talk, the Nordic AI phone agent, does exactly this.

Book a demo
9:41
00:00
Apotek
AI-telefonist
Hej! Hur kan jag hjälpa dig?

How the call unfolds

The caller describes the matter in their own words. They avoid long menus. The agent asks follow-up questions and sends the collected details where you want them.

You decide the questions

The agent asks for the details you decide. This can be an address, a customer number or how to reach the caller.

Handling of urgent matters

You decide which faults count as urgent. The agent transfers those calls to a person or refers them to your on-call service based on your rules.

Inquiries about existing cases

Callers following up on a fault report already made do not have to wait in line. The call is transferred to the function that handles these matters.

Links via text message

The agent can send a text message during or after the call. The message can contain a link to your app or customer portal.

Starting with a limited scope

Taking fault reports is a first step with clear details to gather. Over time you can widen the scope and let the agent receive other matters.

Property fault reports

Your material

ProceduresPrice listFAQ
Demo agentInternalLive

Test calls from your staff

  • Customer serviceWaitingIn progressDone
  • FinanceWaitingIn progressDone
  • ManagementWaitingIn progressDone
Go live

The agent in your current phone system

You keep your phone setup and add the AI phone agent behind a dedicated Swedish number. It can sit under the option for fault reports, take calls after hours or act as overflow when your staff are busy.

Read about the switchboard
Technician
Can I have John's direct number?
Fault report
The stairwell light is broken.
Wants the reception
Could I speak to someone at reception?
Urgent
Water is pouring from a radiator!
The agent's knowledge base
  • Office opening hoursNew
  • Waste and recyclingNew
  • Booking the laundry roomNew
  • Guest parkingNew
BIBillOn-call
NINimaService
HIHilmaFault reports
AU2AugustAccounts · in a meeting
RURutReception
ITBy email

Cases arrive in your database

Without an integration, each case is handed over in a structured email. Once the agent is connected to your system, it can register the report directly. You order API access from your vendor, we send the specification and build the integration.

Read about integrations
AI phone agent
  • Booking systemBooked appointment
  • Property systemFault report
  • Ticketing systemNew case
  • CRMCall note
  • Workshop systemWorkshop booking
Book demoContact sales

Handing over the conversation

If the caller asks for a person, the call is transferred to your staff. The colleague receives a summary and the collected details when they take over.

Read about human contact
Real Talk
Call in progress2:24You're following the call
Summary

Wrong amount on the latest invoice. Identity confirmed, invoice found.

Caller

I've received an invoice with the wrong amount.

Agent

I can see the invoice. The amount is 240 kronor too high.

Caller

Can someone help me correct it?

Agent

Yes, I'm bringing in a colleague who already has the case in front of them.

Take over the callYou've taken over

Storage in Europe

All storage and processing take place in data centres within the EU. The content is encrypted. You decide whether calls are recorded.

Read about data security

Build a demo agent

You send your existing material as it is. We read it in and set up a version that your staff can test call.

Read about getting started

Your material

ProceduresPrice listFAQ
Demo agentInternalLive

Test calls from your staff

  • Customer serviceWaitingIn progressDone
  • FinanceWaitingIn progressDone
  • ManagementWaitingIn progressDone
Go live

Questions and answers

Well hello, try Real Talk now.

Book demo