Improve service, free up time for personal conversations
You connect the AI phone agent to your existing switchboard and let it handle the specific calls you choose to route its way.
How staff and the AI phone agent work together
A calmer switchboard
You add the AI phone agent as a receiver in your existing switchboard. It handles incoming calls and provides a calmer work environment without replacing your staff.
Personal calls on demand
If the caller asks for human contact the agent forwards the issue. You set how generously the agent connects calls.
Cover heavy call traffic
The agent answers when the lines run hot or when you close for the day. The rest of the calls land with your staff.
Honesty from the start
The conversation begins with the agent explaining to the caller that it is an AI. You choose the words it uses to introduce itself.
Smooth handovers without repetition
The caller avoids telling their story from scratch when a colleague takes over. The agent sends along a summary of the issue directly.
The right call arrives
Make room for demanding issues. The agent answers recurring questions and leaves complex problems to your staff. The right call ends up with the right person.
Start narrow and expand
You start with a limited scope and evaluate the function. You then add more responsibility when you feel comfortable.
The unaccustomed get more help
The agent understands normal speech and requires no keywords. It guides the caller and transfers the call when its help is insufficient.
An alternative to the queue
The agent can resolve the issue directly, send a text with a link, or summarize it. The caller can also join your queue.
Track handover frequency
You can track the calls handed over to a human. We then make the adjustments to the agent together with you.