How your AI agent is evaluated
We measure every call detail so you know we handle each conversation well.
Their own words
We ask the caller if they got enough help. They reply during the call or via text message. You receive their actual response instead of internal ratings.
Reviewing all calls
A model reads the transcript and checks the given instructions. It decides if the conversation meets your defined quality standards. We evaluate all individual interactions instead of random samples.
Measuring actual utility
The transfer rate shows when agents hand over the control. Containment rate and First Contact Resolution mean the same thing. This shared metric tracks issues the agent resolves without help.
Silent background tests
We build background tests for every task the agent must handle. These checks run constantly to find errors from changed instructions. They catch potential mistakes before your callers notice a thing.
Control your data
You access your call data directly through our MCP. You analyze the conversations by asking questions. You own the insights without depending on us.
Feedback when customer service takes over
We can follow the conversation after the agent transfers it. This reveals what the agent needed to know from the start. You can turn this extended tracking feature on or off anytime.
