AI voice agent for Swedish customer service

Real Talk builds an AI voice agent that handles customer service calls in Swedish. The agent manages incoming conversations simultaneously.

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Press 1 for billing, 2 for bookings …

Caller

I need to move my Thursday appointment

Routed to

Billing
Bookings
Delivery
Support

Natural conversations in many languages

You connect the agent behind your switchboard through an assigned phone number. It interacts directly with your business databases and transfers issues to a human when needed. All data is processed within the EU.

Customise the voice

You adjust the pace and select a fitting personality. This ensures the AI agent matches your corporate brand during every call.

Switches language mid-call

The agent speaks fluent Swedish and many other languages. It also changes seamlessly between them during a single ongoing dialogue.

Immediate answers

The AI agent manages large volumes of incoming traffic simultaneously around the clock. Therefore, callers never wait on hold to get through.

Works with your current setup

You keep the solution you already use. We assign a Swedish phone number that you simply add to the current structure.

Read about the switchboard

Smooth transfers to your staff

If the caller asks for a human contact, the issue is forwarded. Your employee receives direct access to a summary and all collected information.

Read about human contact
Real Talk
Call in progress2:24
You're following the call
Summary

Wrong amount on the latest invoice. Identity confirmed, invoice found.

Caller

I've received an invoice with the wrong amount.

Agent

I can see the invoice. The amount is 240 kronor too high.

Caller

Can someone help me correct it?

Agent

Yes, I'm bringing in a colleague who already has the case in front of them.

Take over the callYou've taken over

Actions in your own databases

Through automations, the agent performs actions while the call is ongoing. It can book appointments or retrieve current information from the system.

Read about the platform

Secure data processing in the EU

All information is managed according to the General Data Protection Regulation in European data centres. The material is encrypted both in transit and at rest.

Read about data security

Test internally before going live

We construct a demo agent based on your existing material. You then call it yourselves to ensure the answers hold up before real traffic is let through.

How to get started

Your material

ProceduresPrice listFAQ
Demo agentInternalLive

Test calls from your staff

  • Customer serviceWaitingIn progressDone
  • FinanceWaitingIn progressDone
  • ManagementWaitingIn progressDone
Go live

Common questions about the AI voice agent

Well hello, try Real Talk now.

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