Call analytics with AI

Know your calls in detail. We record and transcribe every case so you know exactly what your customers want. This shows you quickly where an AI phone agent adds the most value.
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What the analytics show

You see what the calls are about and how they land.

Summary and topic

The AI reads the entire call. Each case gets a short text about what was said and is sorted into the right topic.

Customer satisfaction per call

You get a score on how satisfied the customer was. Ask them directly in the call or via text message afterward so the satisfaction score is the customer's own answer.

Volume and call duration

The dashboard shows how many people call and how long the calls last. You track all trends over time.

First contact resolution

You see the share of cases resolved immediately. This measures how often the customer gets help during the first call.

Transfer rate

The dashboard measures your transfer rate. You see exactly how often a caller is sent further.

Filter the content

Sort the calls based on customer satisfaction or topic. This makes it easier to find patterns in the volumes.

When the call goes to a human

For calls that move on to your customer service, we track the entire journey. You see who the customer was transferred to and how long it took. The analytics show if the case was resolved, how it was resolved, and what was missing to resolve it immediately. You choose yourself if this function should be active.

Read about human contact

Same platform answers and analyzes

Other providers analyze calls but do not answer the phone. Real Talk is the same platform that our AI phone agent uses to take calls. Take a peek at the analytics to see which questions are transferred unnecessarily, and let the agent answer them instead.

How the AI phone agent works

All calls instead of samples

A standard customer survey only reaches a few customers. Our call analytics read every single call. You avoid guessing and instead get a complete picture of your contacts.

How the analytics work

  1. Recording and text

    The call is recorded. Then we turn the entire audio file into written text.

  2. AI analyzes

    Our AI reads through the text. It extracts the topic, summary, and customer satisfaction from the call.

  3. Trends and questions

    You see trends and metrics in a dashboard. Through Real Talk's MCP, you can also ask your own questions directly to the data.

Well hello, try Real Talk now.

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