Call analytics with AI

Know your calls in detail. We record and transcribe every case so you know exactly what your customers want. This shows you quickly where an AI phone agent adds the most value.
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Total Calls

24,530
+11.1%

What the analytics show

You see what the calls are about and how they land.

Summary and topic

The AI reads the entire call. Each case gets a short text about what was said and is sorted into the right category.

Customer satisfaction per call

You get a score on the overall experience. Ask callers directly on the phone or via text message afterward so the metric reflects their own answer.

Volume and call duration

The dashboard shows how many people call and how long the calls last. You track all trends over time.

First contact resolution

You see the share of cases handled immediately. This measures how often a caller gets help right away.

Transfer rate

The dashboard tracks this metric. You see exactly how often a caller is sent further.

Filter the content

Sort the calls based on customer satisfaction or topic. This makes it easier to find patterns in the volumes.

When the call goes to a human

For calls that move on to your customer service, we track the entire journey. You see who the customer was transferred to and how long it took. The analytics show if the case was resolved, how it was resolved, and what was missing to resolve it immediately. You choose yourself if this function should be active.

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Transfer analysis

Change delivery address

Transferred to

Customer service

Waiting time

0:42

Resolved

Yes

How it was resolved

The agent's colleague changed the address in the order system.

What the agent was missing

Permission to change the address on unconfirmed orders.

Same platform answers and analyzes

Other providers process data but do not take calls. Real Talk is the software our AI phone agent uses. Take a peek at the results to see which issues are transferred unnecessarily, and let the agent handle them.

How the AI phone agent works

Calls

3,146 calls

NumberTopicCSAT
  • +46 75 ••• •• 8511:46Fault reportResolved by the agent5
  • +46 74 ••• •• 4811:45Opening hoursThe agent could have answered5
  • +46 73 ••• •• 1111:44Complaint4
  • +46 72 ••• •• 7411:43InvoiceResolved by the agent4
  • +46 71 ••• •• 3711:42BookingResolved by the agent5
  • +46 70 ••• •• 0011:41Delivery statusThe agent could have answered5

Customer service becomes the best teacher

Insights from recorded calls feed Real Talk’s knowledge base. This helps AI agents independently handle your future cases.

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All calls instead of samples

A standard customer survey only reaches a few people. Our service processes every single interaction. You avoid guessing and thus get a complete picture of your volume.

Calls reviewed today

Every call reviewed
1,284 of 1,284
Fault report: dripping tapPASSREVIEWING

Followed the instructions: pointed to fault reporting and offered the link by text.

How the analytics work

  1. Recording and text

    We save the audio. Then we turn the entire file into written text.

  2. AI analyzes

    Our AI reads through the text. It extracts the topic, summary, and customer satisfaction from the call.

  3. Trends and questions

    You see patterns and metrics in a dashboard. Through Real Talk's MCP, you can also explore the data independently.

Start with analytics

Implementation is not a major system decision. You can begin by simply monitoring your volumes. Then you choose if an AI phone agent should handle a portion of the flow later.

You own the insights

All information stays within the EU and complies with GDPR. The data belongs to you. We are BankID certified, members of Kontakta, granted EU funding, and co-owned by the Swedish state.
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Well hello, try Real Talk now.

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