Product
Real Talk chatbot answers with the voice agent's knowledge
The AI phone agent that integrates into your human call center.
Proud supplier
Customer outcomes
Customer results with the agent
Skruvat.se
99%
Shorter wait time
Skruvat.se uses the agent for customer service calls.
The AI phone agent handles large volumes of questions. Handling times of up to one hour during peak season dropped to a few minutes.
Read the story
Atrium Ljungberg
3 customer centers
AI phone agents
Atrium Ljungberg uses the agent in its main phone system.
The AI phone agent operates at their marketplaces in Sickla and Mobilia. This helps the company meet their customers' needs.
Read the story
AI phone agents for customer service
Create your voice agents with a few clicks. Real Talk AI provides phone numbers that are easily integrated into your system.
Real Talk
Configuration for SverigeLIVEVERSION 562
Currently answering calls
All agents Add filter CSAT is 4, 5 Excluded tags are tool use
Total Calls
24,530
+62.7%Total Started Minutes
36,210
+69.7%Average Duration
86 s
+7.5%Topic Distribution
- Leverans28%
- Faktura22%
- Felanmälan19%
- Bokning17%
- Retur14%
Call Transfer Distribution
- Kundtjänst48%
- Felanmälan22%
- Ekonomi14%
- Teknik9%
- Övrigt7%
Call Transfer Rate
4%
-20.0%Actions Taken
84%
CSAT
91%
+2.8%First Contact Resolution
89%
A safe choice
GDPR compliant, data kept in the EU
Elected members of the Kontakta industry association
BankID certified
The Swedish state is a shareholder
Awarded EU funding
Absorb demand spikes
Our AI phone agent answers every call at the same time, around the clock. No one waits in a queue, however many call at once.
When to use AI phone agents
Start narrow and expand
Begin with a limited scope and expand when comfortable.
The agent's remit
- Opening hoursWeek 1–2Live
- Delivery statusWeek 3–5Live
- RebookingsWeek 6–9Next step
- ReturnsWeek 10–Later
Receipt from callers
91%satisfied
846cases solved
Delivery status
You decide when the next step opens.
Delivery statusPatience for the non-technical
The agent calmly guides callers through complex processes.
Bob
Calling about her invoice
6:12No hurry
Hold on a moment, I just need to fetch my glasses…
No hurry, I'll wait right here.
There we are. I can see something called a reference number?
That's the one, the line at the bottom. Read the digits out at your own pace.
Four, seven, two… oh, now I've lost my place.
That's quite all right. Let's start again from four, seven, two.
- 1Find the invoice
- 2Read out the number
- 3Done
An alternative to the queue
Resolves the issue directly, sends a text or summarizes.
You are number 14 in the queue
Estimated waiting time about 22 minutes
The agent answers at once
Hi! I can help you right now. What suits you best?
- Solve it right away
- Get a link by text
- Summarise it, and you call back
- Join the ordinary queue
Oh, what a relief. Let's do it now.
Calls in the customer's language
The agent speaks thirty languages and can switch mid-call.
Salam!Tja!
