Real Talk voice agent now answers text chats

The agent that answers the phone now takes text messages on your website. You keep your knowledge centralized and customers receive consistent answers across channels.

Shared brain for speech and text

Many organizations use standalone programs to manage text messages. We instead let your existing voice agent answer in writing.

The agent reads identical instructions and retrieves information from the same knowledge base. When you change routines, the updates apply immediately across channels.

You avoid maintaining separate systems. Customers get identical information regardless of how they make contact.

Simple code without deep integrations

The chat box works as a web component on your website. Your staff add the feature by pasting a short code snippet.

The solution remains detached from your underlying systems. The source code on the website exposes no secret keys.

The service is currently active. Users employ the chat to complement their voice-based customer support.

Human staff take over when needed

Complex cases sometimes require human intervention. Your staff then take over the conversation directly in our web interface.

Staff see the preceding dialogue in plain text. Employees can solve the problem without asking the customer to repeat anything.

You track text messages just like phone calls. Managers access all data and review dialogues afterward.

Information about the text channel is available at callrealtalk.com/en/chat.