Conversational AI for contact centres

Real Talk provides conversational AI for contact centres looking to automate incoming calls. The AI agent answers directly in multiple languages.

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Total Calls

24,530
+11.1%

Scale your call handling

You keep your current telephony platform and add the agent behind your existing switchboard on a dedicated phone number. If needed, the agent hands over the case to your staff with all collected context. Through automations, it performs tasks in your business software, and all data is processed within the EU.

Calls without queues

Callers are greeted by a voice immediately regardless of when the contact takes place. The virtual reception remains open around the clock.

Capture the overflow

You can let the AI agent answer when the load gets heavy. The rest of the interactions land exactly as usual with your staff.

Full context on transfer

If an issue is forwarded, the caller avoids telling their story from scratch. Your colleague can continue exactly where the dialogue was paused.

Keep your current telephony

There is no need to change platforms to get started. We assign a phone number that you easily add as a part of your existing switchboard.

Read about the switchboard

Smooth handover to staff

If the caller asks to speak with a human, the AI agent escalates the call. We track the transfer rate and review every single interaction to ensure high quality.

Read about human contact
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Call in progress2:24
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Summary

Wrong amount on the latest invoice. Identity confirmed, invoice found.

Caller

I've received an invoice with the wrong amount.

Agent

I can see the invoice. The amount is 240 kronor too high.

Caller

Can someone help me correct it?

Agent

Yes, I'm bringing in a colleague who already has the case in front of them.

Take over the callYou've taken over

The main switchboard at Atrium Ljungberg

Real Talk's AI phone agent handles transfers, fault reports and finance matters for the listed property giant.

Works in your own environments

The agent can retrieve information and perform tasks in the software you already use during an ongoing call. We customise these workflows based on your specific needs.

Learn about integration

Secure information handling

All material is processed in European data centres according to the General Data Protection Regulation. Through our MCP, you can also search directly in the call data and own your insights completely.

Read about data security

Start with an internal test run

Send your material exactly as it is and we will handle the setup of a demo. You call it yourself before we let real traffic through.

How to get started

Your material

ProceduresPrice listFAQ
Demo agentInternalLive

Test calls from your staff

  • Customer serviceWaitingIn progressDone
  • FinanceWaitingIn progressDone
  • ManagementWaitingIn progressDone
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Questions about conversational AI in contact centres

Well hello, try Real Talk now.

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