What is a conversational AI for contact centres?

It is an AI agent that speaks with a natural voice and automatically handles incoming phone calls for you. Your staff gets time for the qualitative dialogues when the agent takes routine answers and transfers in the switchboard.

Do we need to change our telephony platform to use the agent?

You keep your existing platform. We assign a phone number that you easily add behind your current switchboard. We then assist with the integration to ensure everything works together seamlessly.

Do you monitor how the agent handles the dialogues?

A model reads the full transcript and reviews every single call against the instructions. We also measure customer satisfaction and transfer rates to continuously improve how cases are handled.

Can we analyse the data from the calls?

You access all call data directly through our MCP. There, you can analyse the conversations by asking questions directly against the actual content without depending on us.

Does the agent understand different languages?

The agent handles calls in many different languages. It is designed to understand what the caller wants even when the issue is stated in their own words.

Conversational AI for phone calls in contact centres

Real Talk provides conversational AI for contact centres looking to automate incoming calls. The voice agent answers directly in multiple languages.

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Total Calls

24,530

+11.1%

Scale your call handling

You keep your current telephony platform and add the agent behind your existing cloud phone system or switchboard on a dedicated phone number. If needed, the agent hands over the case to your staff with all collected context. Through automations, it performs tasks in your business software, and all data is processed within the EU.

Calls without queues

Callers are greeted by a voice immediately regardless of when the contact takes place. The AI customer service remains open around the clock.

Capture the overflow

You can let the AI agent answer when the load gets heavy. The rest of the interactions land exactly as usual with your staff.

Full context on transfer

If an issue is forwarded, the caller avoids telling their story from scratch. Your colleague can continue exactly where the dialogue was paused.

Keep your current telephony

There is no need to change platforms to get started. We assign a phone number that you easily add as a part of your existing switchboard.

Read about the switchboard

Overflow onlyAll calls

Smooth handover to staff

If the caller asks to speak with a human, the AI agent escalates the call. We track the transfer rate and review every single interaction to ensure high quality.

Read about human contact

Incoming call · Anna Lind

Transferred by the AI agent

Wrong amount on the latest invoice

Already done

Identity confirmed

Invoice found

Amount is 240 kronor too high

Wants a corrected invoice

AnswerThe caller never repeats themselves

The main switchboard at Atrium Ljungberg

Real Talk's AI phone agent handles transfers, fault reports and finance matters for the listed property giant.

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Works in your own environments

The agent can retrieve information and perform tasks in the software you already use during an ongoing call. We customise these workflows based on your specific needs.

Learn about integration

AI phone agent

Booking systemBooked appointment
Property systemFault report
Ticketing systemNew case
CRMCall note
Workshop systemWorkshop booking

Secure information handling

All material is processed in European data centres according to the General Data Protection Regulation. Through our MCP, you can also search directly in the call data and own your insights completely.

Read about data security

Start with an internal test run

Send your material exactly as it is and we will handle the setup of a demo. You call it yourself before we let real traffic through.

How to get started

Your material

ProceduresPrice listFAQ

Demo agentInternalLive

Test calls from your staff

Customer serviceWaitingIn progressDone
FinanceWaitingIn progressDone
ManagementWaitingIn progressDone

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Questions about conversational AI in contact centres

Well hello, try Real Talk now.

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