What is AI customer service?

It is a solution where an AI agent answers incoming phone calls for businesses. It speaks with a natural voice and acts directly in your systems. Your staff gets time for complex conversations while the agent handles routine answers and transfers.

How do we connect an AI agent behind our own switchboard?

You keep your current switchboard or cloud phone system. We assign a phone number that you easily add to your current environment. From there, you control which contacts are forwarded to the agent.

Which languages does the agent speak?

It commands Swedish, Norwegian, Finnish, Danish, and many other languages. The agent can switch languages mid-call if the caller prefers it.

Can the AI agent check orders in our systems?

Yes, using automations, the agent can be connected to your existing business systems. This allows it to retrieve information and perform tasks within your own databases during the conversation.

Do we have to tell the customer that they are talking to an AI?

Yes, it is a legal requirement that the caller knows this. The agent conveys the information at the beginning of the call, and you decide the exact wording yourself.

AI customer service with a voice-driven AI agent

Real Talk provides AI customer service where a Swedish-speaking AI agent receives incoming calls for medium and large companies. The agent resolves tasks directly in your business systems.

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9:41

00:00

Apotek

AI-telefonist

Hej! Hur kan jag hjälpa dig?

Manage calls around the clock

You place the voice agent behind your current switchboard.

Natural dialogues

Callers avoid long menus with a conversational AI.

Immediate assistance

The agent takes an unlimited number of calls at once with no queue.

Always open

The service relieves you when your staff have left for the day.

Works with your current phone number

The agent takes all inquiries or just those your employees do not have time for.

Read about the switchboard

Overflow onlyAll calls

Smooth handover to personnel

Callers avoid repeating themselves as you see the data instantly.

Read about human contact

Incoming call · Anna Lind

Transferred by the AI agent

Wrong amount on the latest invoice

Already done

Identity confirmed

Invoice found

Amount is 240 kronor too high

Wants a corrected invoice

AnswerThe caller never repeats themselves

The caller gets notified. You stay updated.

All details are saved via integration right where your team works.

9:41

Example Motors

SMS
Today 09:38

Hello Sara. Your appointment for tyre change is booked for Thursday at 07:30. We look forward to seeing you. Best regards, Example Motors.

Sara receives a text message.

Example Motors

Incoming cases

Today

SLSara LindqvistBooking · Tyre changeNew09:38

KHKarin HolmBooking · Tyre change09:12

ABAnders BergMessage · Finance08:55

MNMaria NyströmBooking · Tyre change08:31

ESErik SundBooking · Tyre change08:07

BookingConfirmed

Sara Lindqvist

Phone

+46 70 174 06 12

Service

Tyre change

Time

Thursday 07:30

Vehicle

ABC 123

Call summary

The customer booked a tyre change for winter tyres. The tyres are already stored at the garage.

Source: AI phone agent · 09:38

The case is in your system.

Book demo Contact sales

The main switchboard at Atrium Ljungberg

Real Talk's AI phone agent handles transfers, fault reports and finance matters.

Manages tasks in your business systems

The agent retrieves information and performs actions during an ongoing dialogue.

Information handling on European soil

All personal data is stored and processed in data centres within the EU.

Read about data security

Send your existing material to us

We build a demo agent from the information, and you then get to test call it.

Read about getting started

Your material

ProceduresPrice listFAQ

Demo agentInternalLive

Test calls from your staff

Customer serviceWaitingIn progressDone
FinanceWaitingIn progressDone
ManagementWaitingIn progressDone

Go live

Questions and answers

Well hello, try Real Talk now.

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