Data security and GDPR
GDPR compliant, data kept in the EU
Elected members of the Kontakta industry association
BankID certified
The Swedish state is a shareholder
Awarded EU funding
Secure handling on European soil
Your content is processed in facilities within the EU. Everything is encrypted both in transit and at rest.
Architecture and technology
Data within the EU
Encrypted at rest and in transit
Direct data queries
Ownership of insights
Secure web sessions
Trust and backing
Simple technical structure
The AI phone agent gets a dedicated number that you add to your current phone system. We then only need to know where to forward calls when the caller wants to speak with a human. No deeper connections are required for you to begin.
Control your data retention
You decide how long recordings and data are saved. GDPR requires keeping information no longer than necessary. The default setting is 90 days. This timeframe is sufficient for most businesses.
Statistics remain when calls are gone
You can keep your analytics even after recordings and transcripts are deleted. This is ideal if you require very short retention. It ensures you can still track key metrics over time.
Kept as metrics
Modular technology ensures reliable operations
The system is monitored around the clock with automatic failover. A design built from separate components frees us from reliance on single providers and delivers a level of uptime that the major players cannot match.
Currently answering calls
Total Calls
Total Started Minutes
Average Duration
Topic Distribution
- Leverans28%
- Faktura22%
- Felanmälan19%
- Bokning17%
- Retur14%
Call Transfer Distribution
- Kundtjänst48%
- Felanmälan22%
- Ekonomi14%
- Teknik9%
- Övrigt7%
Call Transfer Rate
Actions Taken
CSAT
First Contact Resolution
AI transparency
We are always open about the fact that an AI phone agent is answering. The EU AI Act, applying from August 2026, requires the agent to state that it is an AI.
Get started quickly, integrate later
The integration happens through a simple order of an API connection from your system vendor, after which we send the specification and guide you through the process, and we then do the rest at no cost.
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