Which languages does the agent speak?

The AI phone agent speaks Swedish, Norwegian, Finnish, Danish and many other languages. It can switch language in the middle of the call if the caller wishes.

Can the agent take calls after hours?

Yes, the function is available at any time of day. When the office is closed the agent can refer to the on-call service you specify.

How does the agent know which addresses are ours?

You send your material exactly as it is. We then build the agent and train it on your documents. This way it knows your properties and addresses.

Do we decide which faults go to a person?

Yes, you decide which faults go straight to a person. You set the rules for which faults count as urgent and where the call then goes.

AI phone agent for property fault reports around the clock

An AI phone agent for property fault reports takes down the details of the issue and passes the case on to your staff. Real Talk, the Nordic AI phone agent.

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Technician

Can I have John's direct number?

Fault report

The stairwell light is broken.

Wants the reception

Could I speak to someone at reception?

Urgent

Water is pouring from a radiator!

The agent's knowledge base

Office opening hoursNew
Waste and recyclingNew
Booking the laundry roomNew
Guest parkingNew

BIBillOn-call

NINimaService

HIHilmaFault reports

AU2AugustAccounts · in a meeting

RURutReception

ITBy email

How a call works

The caller describes the matter in their own words and the agent understands what they want. The AI phone agent then collects the details and creates a summary that reaches your staff.

Details to collect

You decide which facts the caller needs to provide. This can involve the address, flat and a phone number to reach them on.

Urgent matters

You set the rules for which faults count as urgent. Those calls are transferred straight to a person or referred to the on-call service.

Known issues

Sometimes someone calls about a fault report already made. The agent can then transfer the call to the function that handles those matters.

Links via text message

The AI phone agent can send a text message during an ongoing call. It contains a link to your app or tenant portal.

A good starting point

Fault reports often work well as a first step. It is a defined flow with clear details to collect. Over time you can widen the scope so the agent takes inquiries about rent and transfers calls.

AI phone agent for property companies

Your material

ProceduresPrice listFAQ

Demo agentInternalLive

Test calls from your staff

Customer serviceWaitingIn progressDone
FinanceWaitingIn progressDone
ManagementWaitingIn progressDone

Go live

Added to your phone system

You keep your current setup. The agent sits behind its own phone number under the menu option for fault reports. It acts as overflow when staff are busy or takes calls after hours.

Read about the switchboard

Overflow onlyAll calls

Information in the right place

Without an integration you receive the case as a structured email. Once the agent is connected to your property system, it can register the report directly. Examples of systems the property sector works in are Vitec, Momentum and Pigello. You order API access from your system vendor. We send the specification and build the integration.

Read about integrations

AI phone agent

Booking systemBooked appointment
Property systemFault report
Ticketing systemNew case
CRMCall note
Workshop systemWorkshop booking

The main switchboard at Atrium Ljungberg

Real Talk's AI phone agent handles transfers, fault reports and finance matters.

Read the customer story

Book demo Contact sales

AI agent at SBC and Nabo

SBC and Nabo manage housing cooperatives and are part of the Odevo group. The AI phone agent answers in their customer and resident service, taking calls from residents and boards, and transfers them to the right function, for example fault reports.

The call is handed over

If the caller asks for a person the call is transferred. The colleague then gets a summary and the collected details.

Read about human contact

Real Talk

Call in progress2:24You're following the call

Summary

Wrong amount on the latest invoice. Identity confirmed, invoice found.

Caller

I've received an invoice with the wrong amount.

Agent

I can see the invoice. The amount is 240 kronor too high.

Caller

Can someone help me correct it?

Agent

Yes, I'm bringing in a colleague who already has the case in front of them.

Take over the callYou've taken over

Secure handling

All storage and processing take place in data centres within the EU. The content is encrypted. You decide whether calls are recorded.

Read about data security

Test call a custom version

You send your material as it is. We then build a demo agent for fault reports. Your staff can then test call it.

Read about getting started