AI phone agent for e-commerce in your customer service
An AI phone agent for e-commerce receives incoming calls about deliveries, returns and products during volume peaks. Real Talk, the Nordic AI phone agent, answers around the clock and collects information from the caller.
Manages heavy inbound traffic
Order and delivery updates
Returns and faulty items
General item inquiries
Added to your switchboard
You add the agent behind your existing phone number. You decide if it answers every incoming contact or only steps in when your staff are busy.
Handover to a human
Calls are transferred according to the company's own rules if the caller asks for human contact. The employee gets direct access to the collected data. The customer avoids repeating themselves.
Wrong amount on the latest invoice. Identity confirmed, invoice found.
I've received an invoice with the wrong amount.
I can see the invoice. The amount is 240 kronor too high.
Can someone help me correct it?
Yes, I'm bringing in a colleague who already has the case in front of them.
Customer service calls at Skruvat.se
Skruvat uses the agent for customer service calls and automation.
Work in your databases
Once the agent is connected to your business software, it can retrieve information and perform actions during an ongoing dialogue. Without a connection, the agent receives the issue, collects the data and hands it over to your staff.
Secure information management
All storage and processing of personal data takes place in data centres within the EU. The content is encrypted. You own the insights from the analytics completely.
Demo on your own material
Share the information in whatever format you have, whether it is spreadsheets or internal documents. We build a demo agent using your existing material. You call it yourself and run internal tests prior to accepting real traffic.
Your material
Test calls from your staff
- Customer service
- Finance
- Management