AI voice agent for Swedish in large companies' customer service
This guide helps you choose the right voice agent for your Swedish customer service. You learn what the language requires and what to ask every provider.
A voice agent for Swedish must handle compound words, dialects and English phrases mid-sentence. Two questions to ask early are whether you can keep your current cloud phone system or switchboard and where the information is processed. Real Talk is a provider of voice agents for mid-sized and large companies in the Nordic region.
What does Swedish require of a voice agent?
Long compound words are common, and the agent needs to catch them correctly. The voice agent must also understand dialects from all over the country. Many callers use English product names in the middle of a Swedish sentence.
The agent must understand the context when this happens. It also needs to catch Swedish names, local addresses and long sequences of numbers for order numbers and registration numbers. All of this needs to work well for the call to flow.
What kinds of providers are there?
You will encounter several types of providers when looking for a voice agent. There are international platforms for voice technology that support many languages. They suit companies operating in many countries that want the same platform in every market. You will also find contact centre platforms with a built-in voice agent. They suit companies that want the voice agent in the same platform as the rest of the contact centre.
Another option is telecom operators and switchboard providers that offer an AI add-on. This suits companies that want the voice agent from the same provider as their telephony. Finally, there are providers focused on voice agents for the Nordic market. They suit companies whose customers mainly call in the Nordic languages.
What should we ask every provider?
Ask every provider the same questions.
- How has the Swedish language been tested in real telephone calls?
- Where is all the data from the conversations processed?
- How is the agent connected behind the switchboard or contact centre platform you already have?
- How is a call handed over to your staff when the customer wants to speak with a human?
- How are the calls followed up to measure quality?
- Who builds and maintains the agent over time?
How does Real Talk's voice agent work?
Real Talk provides AI customer service where a Swedish-speaking AI agent receives incoming calls for mid-sized and large companies. It speaks Swedish, Norwegian, Finnish, Danish and many other languages. The agent is designed to understand what the caller wants even when the issue is stated in their own words.
You keep your existing phone system. We assign a Swedish phone number that you easily add behind your current switchboard. All personal data is stored and processed in data centres within the EU.
How do we test it ourselves?
You evaluate a voice agent by calling it yourselves. Call the agent in Swedish and test it with your own cases. Send your existing material to us exactly as it is.
We build a demo agent from your existing material, at no cost. You then get to test call it to hear if the answers hold up before real traffic is let through. Start with part of your calls to see how it works in practice.
Frequently asked questions
Must we change telephony platforms to use the voice agent?
No, you keep your existing phone system. You get a Swedish phone number that you add behind your current switchboard. From there, you control which calls go to the agent.
Can the voice agent perform tasks in our business systems?
Yes, through automations the agent can be connected to your existing business systems. It can then retrieve information and perform tasks in the systems it is connected to during the call.
What happens when the caller wants to speak with a human?
If the caller asks for a human contact, the issue is forwarded. Your employee receives direct access to a summary and all collected information. This means the customer avoids repeating themselves.
Does the agent understand if the caller switches to English?
Yes, the agent speaks Swedish and many other languages and switches language mid-call if the caller does.
This guide is written by Real Talk, the Nordic AI phone agent.