Is an integration required to get started?

No. We allocate a phone number that you set up as a forwarding rule in your phone system.

Does the customer notice anything when you listen in on the traffic?

No. The listening happens in the background and the agent says nothing. The caller just hears your usual telephony.

What happens if the agent doesn't know the answer?

It transfers the call to your staff. The team member receives a summary to quickly get up to speed with the ticket.

Where is our call data stored?

All storage and processing takes place on servers within the EU in accordance with the GDPR.

You send your material exactly as it is. We process it and set up a demo that you can test call.

AI phone agent for customer service

The right help when demand is high

We build an AI phone agent that supports your customer service. It handles the volumes during traffic peaks and answers when the office is closed. More calls are answered immediately, and the pressure on your staff is reduced.

Book a demo How we begin

Staff on callsBusy

New call in the queueWaiting

The agent answers at onceOverflow

Proud supplier

Where you are

The calls that slip away

When traffic is heavy, queues form, and many hang up. Furthermore, many expect answers outside regular working hours. The information often exists within the organisation but is scattered.

Queues during traffic peaks

Many call in at the same time. Then there is not enough time for everyone.

Closed for the day

Customers want help in the evenings and on weekends.

Unknown call topics

You rarely know exactly what the callers are asking for.

The first step

Start on a limited scale, scale up easily

The agent first takes the calls you don't have time for. You give the agent more responsibility when you see that it works.

In after closing Example

18:42Change delivery addressCase

20:15Question about an invoiceCase

06:58New booking via linkText

Evenings and weekends

The agent takes the details when you have gone home. The ticket is ready when you open.

Overflow

The agent catches the calls your staff don't have time to take when the queue is full.

Cost

You control the cost

You decide how much traffic goes to us. That way you also control your cost.

See pricing →

Monthly budget

20,000kr

Save

Notifications

At 80% of budget

At 100% of budget

Spent this month

11%1,600 kr of 15,000 kr

How the agent connects

No system installation required

You just add a forwarding rule in your phone system. Customers call your usual number as before, and the system forwards the calls the agent should take.

Read about data security →

Pre-study

Get to know your calls

Before we make any changes, we find out what the volumes look like. This provides a foundation for knowing where the agent adds the most value.

Silent listening

First, we connect to your phone system and listen to what is being said. The agent says nothing. Calls go through to your staff just like normal, and the caller notices nothing.

Flow analysis

The calls are transcribed to text and analysed. We can then see what they are about, how volumes are distributed throughout the day, and when the queue grows.

Agent proposal

We show how an agent can step in and resolve the lion's share of common queries, and which questions should continue to go to your staff. You make decisions based on data instead of random samples.

Listening in Silent

What the calls are about

Common questionsAgent

Order or bookingAgent

Leave a messageAgent

Case in your systemStaff

Judgement or complaintStaff

Proposed for the agentStays with the staff

Illustration. The categories and the split come from your own calls.

Without integration

What the agent can handle from day one

No connection to your systems is required to begin. Integration can be added later if you wish.

How long do I have to return it?

You have thirty days from delivery. Shall I send you the link to the return?

Handles common questions

The agent answers using your own material.

New case Email

NameAnna Berg

AboutChanged delivery

Call backSame number

Takes messages

All details are collected during the call. The ticket arrives in your inbox, structured and ready for your staff.

Text from your companyRebook your time here:yourcompany.com/rebook

Helps the customer resolve the issue themselves

The agent sends a link via SMS to the right page on the website, such as a form or a booking. The caller does the rest on their own.

Transferred to staff Summary

The customer wants to discuss an invoice. Has the order number ready.

Transfers calls

Calls that require your systems or an assessment go to a staff member, who receives a summary along with it.

Read about human contact →

Next step

Get started quickly, integrate later

The integration happens through a simple order of an API connection from your system vendor, after which we send the specification and guide you through the process, and we then do the rest at no cost.

How to get started

This is our standard process. You make a decision after each step.

1
Pre-study
We start with listening in on your phone system. This shows which issues are suitable for a voice agent.
2
We build your AI phone agent
You send in documents, routines, and web pages exactly as they are. We build the agent based on the material. Your staff then get to test call it before the traffic is let in.
3
Start on a limited scale
Let the agent answer after closing and take overflow during peaks when your staff are on calls.
4
Evaluate and optimise
We go through the calls together with you. Our experts help with the analysis and suggest the next steps. We then adjust the instructions together.

Voice

Shape voice and personality

Choose the pace and tone so the AI agent sounds like your brand.

Listen to the voices →

Voice and personality

Anders

Calm and reassuring

Pace

CalmFast

Tone

Matter-of-factWarm

Evaluate

Measure and expand

We transcribe and categorise every single call. In an overview, you can see what the callers wanted and which issues were transferred. You also see what the agent would have needed to know to help. Based on this, we expand its knowledge.

Read about call analysis →

MCP

Full control over the data

You can access all your call data directly through our MCP. There, you can ask questions yourself straight to the actual content. You own the insights completely without being dependent on us.

Read about call analysis →

What do customers ask about most after closing?

✓Real Talk MCP · calls read

The evening calls were mainly about three things:

Order or booking

Delivery status

Invoice

Ask about your calls …

Illustration with invented cases.

Handover

Transferred to a staff member

If the caller wants to speak with a human, the call is transferred. Your staff take over and simultaneously receive a summary of the ticket. You can follow the call after the transfer and see what the agent would have needed to know.