AI phone agent outside opening hours for your customer service

An AI phone agent outside opening hours takes calls in the evenings, at night and on weekends when your staff have left. The agent answers common questions. Calls are routed according to your own rules. Your team receives a summary of each case the following morning.

What can the caller resolve immediately?

When the switchboard closes for the day, the caller can still get answers. The agent is built to understand what callers want even when they use their own words. The AI phone agent answers regardless of the time. The agent provides answers to common questions. It can complete tasks once it is connected to your systems.

The caller avoids listening to long menus. The agent takes an unlimited number of calls at once with no queue. The service is open around the clock. The agent can switch languages during an ongoing call if the caller prefers that.

How are issues handed over to the next working day?

Sometimes human contact is needed to solve a problem. The agent collects information and transfers the case. Everything is then ready for your staff when you open again.

You receive the documentation. When your colleagues arrive at work the next morning, they see all the collected data instantly. The customer avoids repeating themselves because your staff can continue exactly where the agent finished.

What happens to matters that cannot wait?

Some businesses have matters that cannot wait until morning. You decide in your own rules where such calls are routed. If the caller asks to speak with a human, the agent escalates the call.

The agent routes the call correctly without keypad menus. Calls are forwarded based on your company rules. Other matters are left for the staff on the following working day.

How do you configure the setup for evenings and nights?

You do not need to change your platform to get started. You keep your existing phone system. We assign a Swedish phone number that you easily add to your current environment. You place this number under an existing option or as an overnight routing rule.

From there, you control which contacts are forwarded to the agent. You choose whether the agent should only answer outside opening hours or if it should take calls during the day as well. We help with the integration into your existing phone system.

What is wise to consider as a buyer?

Look for a provider that lets you start on a limited scale. Begin with a portion of the calls. Testing an AI phone agent is not a major system decision. You should also consider where your information is stored. Real Talk processes all data in data centres within the European Union.

• Which languages does the AI phone agent speak outside opening hours?
• Can the agent fetch information from our own systems?
• Do we get to try the agent before we allow real traffic?
• Can we control exactly how the agent expresses itself?

Frequently asked questions

Do we need to change our switchboard to use the service at night?

You keep your existing switchboard exactly as it is. We assign a Swedish phone number that you easily add to your current setup. From there, you route calls to the agent when you close.

What happens to matters left for the staff the next working day?

Your staff receives a summary of the issue. Your colleague gets direct access to all collected information. This means the customer avoids repeating themselves the next morning.

Can the AI phone agent take many calls at the same time?

The agent handles an unlimited number of calls at once with no queue. The service remains available around the clock. Therefore, no one has to wait in line to get through during evenings or weekends.

Does the AI phone agent understand spoken language during phone calls?

The agent speaks thirty languages. It is designed to understand what the caller wants even when the issue is described in their own words. It also switches language during an ongoing call if the caller does.

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