Landlords with the fastest customer service on the phone
Real Talk used AI to run a more advanced and broad test than ever before.
The analysis gained wide reach. Leading industry publications like Telekom idag, Fastighetstidningen, Svensk Byggtidning, Förvaltarforum and IT Finans picked it up.
"Availability and a professional tone mean everything for building long-term customer relationships. We therefore look at the core of a working dialogue. This is the time it takes to get an answer when it really counts." – Tor Rauden Källstigen, CEO at Real Talk.
The results show a huge variation in wait times. Some landlords offered extremely fast service. Others had hour-long queues or never answered the phone.
The fastest, the full list
Everyone on the top list answered within a few minutes.
- Stena Fastigheter
- Poseidon
- Bostadsbolaget Göteborg
- Stångåstaden
- Balder
- Ikano Bostad
- Neobo
- Gavlegårdarna
- Wallenstam
- SSB/Sveafastigheter
Room for improvement
MKB, Rikshem and HFAB are among the property companies with room for improvement. They had wait times between 30-60 minutes. Few landlords on the full list offered a callback feature where customer service calls the caller back.
"We hope this test serves as a tool for property companies to improve their availability. A strong trend in the US is the use of automated AI phone agents to complement human customer service. This cuts wait times and improves service levels." – Tor Rauden Källstigen, CEO at Real Talk.
The analysis gained wide reach. Leading industry publications like Telekom idag, Fastighetstidningen, Svensk Byggtidning, Förvaltarforum and IT Finans picked it up.